Office 365 PowerPoint shows an error contact system
administrator when opening the file.
The error if interpreted literally shows that a system
administrator is needed to fix the issue due to a security or permissions issue.
Notification errors or any errors that are displayed to
inform the user that some processes have gone wrong while processing or opening
the file are quite helpful to begin troubleshooting.
But some errors are quite generic or does not really point
to what type of solution should be done to resolve the issue.
Literally interpreting the error to resolve the issue
sometimes work but sometimes it won’t work as well.
For this error it seems like a permission issue but it’s not.
The first thing to try to eliminate the issue is to open the
file manually, like going to “File”, select “Open”, then browse to the folder
location of the file and open the file.
If the file can be opened, then security issue or permission issue is not a
concern.
But when double clicking the file, it’s when the error shows
up and file can’t be opened.
So, if this is the case the file is being used or opened in
the background before the file is used by the PowerPoint.
This would happen if windows explorer preview is enabled.
If windows explorer preview is enabled, press “alt” key and “p”
together this will disable preview of windows explorer but pressing it one more
time will enable it back.
The windows explorer will tell whether preview pane is
disabled since there will be no extra column window on the right side of windows
explorer.
However, after turning off the preview pane of windows explorer
and the error persists then it could be some other issues that requires
in-depth investigation.
Cheers!! Till next time.
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