Fuji scanning results to an error with a job status of Completed with error Data read failure from SMB server and the error code is 027-529.
There are various reasons why an error or a failure occurs. And for that reason, there are also quite a lot of ways how to resolve the issue.
The description or the message of the error, sometimes will give you a hint on how to solve the error and sometimes it is just a general error message that is not completely related to the actual problem. Therefore, you must be creative and resourceful on how to solve problems.
Of course, if you can keep track of recent changes done on the system. Then there’s a bigger chance that the issue surfaces because of the changes implemented on the system or in your network environment.
027-529 error on a Fuji Xerox machine and with a Windows 10 client, the error message will give you a hint already. The error stated that there’s a data read failure on the SMB server.
When it comes to access rights policy, if the user is not able to read then most probably the user don’t have the access rights to read.
So, in this case Data read failure could be an issue of the username and password set on the machine. If the username and password set on the machine doesn’t match with the access rights on the shared scan folder then it will result to an error.
If you have the policy in your environment to always change the password but forgot to update the password on the scanning machine then it will always result to an error, the computer won’t allow the machine to save any data since its username or either password is not recognized by the system.
The simple solution for 027-529 error on a Windows 10 client, check the shared folder permissions and properties if it is set correctly on the computer and of course, also make sure that the username and password set on the machine is the correct or updated details that can access the shared folder.
Solution: check shared folder permissions settings of the client PC, check username and password set on the machine or basically just check the settings on the machine for any misconfiguration such as hostname, shared folder name, domain username and the domain password of the user.
Hopefully, the above solution will help you save some time doing troubleshooting why there is a scan failure.
Cheers! Till next time.
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