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PowerPoint contact System Administrator error while opening the file


Office 365 PowerPoint shows an error contact system administrator when opening the file.

The error if interpreted literally shows that a system administrator is needed to fix the issue due to a security or permissions issue.

Notification errors or any errors that are displayed to inform the user that some processes have gone wrong while processing or opening the file are quite helpful to begin troubleshooting.

But some errors are quite generic or does not really point to what type of solution should be done to resolve the issue.

Literally interpreting the error to resolve the issue sometimes work but sometimes it won’t work as well.

For this error it seems like a permission issue but it’s not.

The first thing to try to eliminate the issue is to open the file manually, like going to “File”, select “Open”, then browse to the folder location of the file and open the file.

If the file can be opened, then security issue or permission issue is not a concern.

But when double clicking the file, it’s when the error shows up and file can’t be opened.

So, if this is the case the file is being used or opened in the background before the file is used by the PowerPoint.

This would happen if windows explorer preview is enabled.

If windows explorer preview is enabled, press “alt” key and “p” together this will disable preview of windows explorer but pressing it one more time will enable it back.


The windows explorer will tell whether preview pane is disabled since there will be no extra column window on the right side of windows explorer.


However, after turning off the preview pane of windows explorer and the error persists then it could be some other issues that requires in-depth investigation.


Cheers!! Till next time. 


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